Returns & Exchanges
At TOKYOPOP, we want you to be completely satisfied with your street-style finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Please ensure products are in their original condition to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all TOKYOPOP tags and labels are still attached and intact.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing